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MERU MC3000 OS corruption due to power surge. Help!!

  • 1.  MERU MC3000 OS corruption due to power surge. Help!!

    Posted 03-10-2017 02:22

    Hello All.

    New to Forum.

    I have a MC 3000 firmware ver 3.4.2-135.controller that was corrupted by a power failure.

    On reboot, the post screen shows various file and director creation error and a bunch of the services do not load. When it finally gets to login [after a long time] and i log in, it says controller not fully operational. The GUI does not load etc...Suffice to say the System Director install is trashed.

    This controller serves a 465 unit apt complex, so situation is dire

    1. Is there any way to get a new flash card with this version so i can get back online?
    2. I have an older firmware version for this controller [3.1.3-7] on another flash card that boots cleanly with no OS boot-up POST errors.However it is not fully functional:
      • a "show license" command returns "Error: Licensing feature is disable".
      • a "licensing-management enable" command returns "system is busy....if this persists run "reload-management"..... and the GUI becomes inaccessible and i have to reboot the controller...
      • a "license controller active permanent "[Hex keys]" command returns "Error: Licensing feature is disable."
      • I don't know if this is related to license issue but in GUI pending Alarms screen:
        • multiple APs are showing AP[x] Init failure
        • Also seeing "SSL certificate controller.pem has expired....

    Please i need help to get this controller back online.

    thanks....

    Michael Davies

     



  • 2.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 05-14-2017 19:48

    Hi Michael,

    I appreciate that this reply is very late, however, in this case I think it would have been a good idea to perform a controller recovery.

    If you were to download the recovery image for the controller from the support portal you can enter the linux console at the boot menu. Assign a temporary static IP the controller and then FTP the recovery image across.

    The image will automatically uncompress and once the recovery is complete, the controller should boot up normally.

    Best Regards,

    Mark



  • 3.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-13-2017 23:53

    Hello Mark...

    Thank you for response.

    What is the link and access credentials to the support portal., please?

    I still need to recover this controller.

    Sinc'

    Michael



  • 4.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-14-2017 03:47

    Hi Michael,

    You'll need to create an account here:

    https://support.fortinet.com/login/CreateAccount.aspx

    Best Regards,

    Mark



  • 5.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-14-2017 14:19

    Hi Michael,

    The method Mark has referred to may work depending on how corrupt the compact flash card is on your MC3000.

    Please download the SD 4.0-165 recovery image below. Hopefully this will work.

    meru-4.0-165-MC3000-rpm-recovery.tar
    Password: gUsN3GRP
    https://fortinet.egnyte.com/dl/EclMQyo8YC

    FYI signing up for a support account will not help unless you have a valid Fortinet support contract tied to your account. The MC3000 has been end of support for some time now hence a support contract would not be possible for this product.

     

    Regards,

    John Battam



  • 6.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-16-2017 04:11

    Thank You John...

    One question...

    The corrupted controller version was 3.4.2-135 ....

    Do you have a link to this version, please?

    if not. will the recovery 4.0-165 image work on a Fortress Foundry Networks branded version of the MC3000?

    Current version is 3.4-95....

    This is currently the stop gap solution i have been using....

    Sinc'

    Michael

    Sinc'

    Michael



  • 7.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-16-2017 13:59

    Hi Michael,

    I've never worked with the Foundry Networks OEM controllers. However that version of code will definitely run on the Foundry Networks OEM of the MC3000. I saw an ebay posting with the same code version on the same controller model. http://www.ebay.com/itm/Foundry-Meru-Networks-MC3000-Wireless-LAN-Controller-100-AP-License-/231764821760

    What model AP's are you using with the MC3000? Just need to confirm they will run on System Director v4.

    Kind Regards,

    John Battam



  • 8.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 06-17-2017 01:15

    Hi John...

    I bought a similar Foundry Controller model, with a 150AP License on ebay,as the stop-gap, when corruption occurred.

    I am using a mix of AP201s and AP208s.

    I also have a few older AP100s as emergency replacements...

    Sinc'

    Michael



  • 9.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 09-23-2017 14:03

    Hello John..

    I know it has been awhile, but i would still appreciate your response to my last post

     

    Sinc'

    Michael



  • 10.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 10-26-2017 20:43

    Dear John

    I also have one MC3000, could you help to share the img files of MC3000 to us ? Thanks, for example the MC1500 img files, meru-5.0-93-MC1500.img



  • 11.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 10-26-2017 20:44



    In Reply to John Battam:

    Hi Michael,

    The method Mark has referred to may work depending on how corrupt the compact flash card is on your MC3000.

    Please download the SD 4.0-165 recovery image below. Hopefully this will work.

    meru-4.0-165-MC3000-rpm-recovery.tar
    Password: gUsN3GRP
    https://fortinet.egnyte.com/dl/EclMQyo8YC

    FYI signing up for a support account will not help unless you have a valid Fortinet support contract tied to your account. The MC3000 has been end of support for some time now hence a support contract would not be possible for this product.

     

    Regards,

    John Battam

    Dear John Could you share the MC3000 IMG files to us for reinstall the system, Thanks for your help



  • 12.  RE: MERU MC3000 OS corruption due to power surge. Help!!

    Posted 11-16-2017 18:48

    Hi Mark & John:

    I just hit hit this exact problem yesterday! In my case I was trying to upgrade a MC3200 from 8.3-1GAbuild-1 to 8.3-3GAbuild-0, when power was lost halfway through the upgrade.

    I have now managed to retrieve the controller, connected to the Console, and when I power on (or restart), I can see the boot option menu for a split second before the Controller would start loading the SD software - I don’t have a chance to select the Linux Recovery option.  Have spent about 30 mins with Shane looking into this, but no luck.

    Any ideas how can I “force” the boot up to wait for my input and select the Linux Recovery option...?

    Thanks.

    Cheers

    chuck