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Forticlient Error Message

  • 1.  Forticlient Error Message

    Posted Aug 28, 2016 08:41 AM
      |   view attached

    I am using forticlient and yesterday I started getting an error message on two different machines in two different locations.

    My moms computer and my computer got an error message that says

    "Database is not up-to-date"  Last Update: Never Updated.

    I tried shutting down the forticlient console and restarting.

    I also tried shutting down the forticlientagent and restarting.

    Neither of these fixed the problem.

    When I activate administer priviledge and make a minor change to the status preferences I get "Error occured"

     

    John Tighi



  • 2.  RE: Forticlient Error Message

    Posted Sep 03, 2016 09:07 PM

    Just an FYI,

    The way that I resolved this issue was to uninstall and reinstall the forticlient software.

     

    John Tighi



  • 3.  RE: Forticlient Error Message

    Posted Sep 06, 2016 08:38 AM

    Next time when it happens, could you try open an admin command line, go to FortiClient installation folder, then run:

    update_task.exe -s fd_01

    then paste the output here. Thanks!



  • 4.  RE: Forticlient Error Message

    Posted Sep 13, 2016 05:20 PM

    So, it started happening again.  Database is not up to date.  0 threats detected.  

    I am not sure where update_task.exe lives.  I mounted the FortiClientUpdate.dmg, then from the command line went into the mounted directory, but I could not find this command in there.

    How do I access this program?

     

    John Tighi



  • 5.  RE: Forticlient Error Message

    Posted Sep 14, 2016 11:19 AM

    Sorry, I thought it was a Windows FortiClient.

    For Mac FortiClient, unlock the GUI, go to preference to change log level to debug. Then open command line window, go to /Library/Application Support/Fortinet/FortiClient, run "sudo fctupdate", then check the log folder update.log.



  • 6.  RE: Forticlient Error Message

    Posted Sep 14, 2016 01:15 PM

    Here are the last 30 lines of update.log when I ran the command.

    John Tighi



  • 7.  RE: Forticlient Error Message

    Posted Sep 15, 2016 07:56 AM

    Log says it failed to create a temporary file in /Library/Application Support/Fortinet/FortiClient/data/update/

    Could you please check if that folder is there? You disk is not full, right?



  • 8.  RE: Forticlient Error Message

    Posted Sep 15, 2016 08:51 AM

    /Library/Application Support/Fortinet/FortiClient/data and data/update are both not there.

    I have 500 GB of available disk space.

    John Tighi



  • 9.  RE: Forticlient Error Message

    Posted Sep 17, 2016 08:28 AM

    A little help please on how to fix this problem?

    Why does that directory disappear?  What is the best way to fix this issue?

    Recreate the directory?  Uninstall/Reinstall the software?

     

    John Tighi



  • 10.  RE: Forticlient Error Message

    Posted Sep 17, 2016 09:14 AM

    Hi,

    Please try uninstall and re-install the software.

    Thanks.



  • 11.  RE: Forticlient Error Message

    Posted Sep 17, 2016 09:18 AM

    I did that once and it happened again a week later.  Do I have to uninstall/reinstall every time it happens?

    FYI, I did add these two directories and it fixed the problem...

    John Tighi



  • 12.  RE: Forticlient Error Message

    Posted Sep 17, 2016 09:36 AM

    Then it's necessary to find out why those directories disappear.

    Do you know if there is any monitoring software for Mac?



  • 13.  RE: Forticlient Error Message

    Posted Sep 17, 2016 10:47 AM

    The only monitoring software that I have is Drive Genius 4, but it was my impression that this software only

    reports issues and doesn't do anything without permission.

     

    John Tighi



  • 14.  RE: Forticlient Error Message

    Posted Sep 17, 2016 09:41 AM

    I created a bug report.

    How can we get in touch with you?

    Thanks.



  • 15.  RE: Forticlient Error Message

    Posted Sep 17, 2016 10:49 AM

    my email/icloud is my first name and last name together all one string  at  mac dot com.

     

    John Tighi